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SolYield Data Privacy Policy

Last Updated: 25th July, 2026

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1.Introduction

SolYield Solar Asset Management Platform (“SolYield”, “we”, “our”, or “us”) is a software product developed and operated by ClimAI Cleantech Pvt Ltd, a company registered in India. This Data Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use the SolYield platform and related services, either as a Solar Installer or Solar Plant Owner.

SolYield Solar Asset Management Platform ("SolYield," "we," "our," or "us") values the privacy and security of your personal data. This Data Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your information when you engage with our platform and related services, either as a Solar Installer or Solar Plant Owner.

 

2. Information We Collect

2.1. Solar Installer Information

We collect information about your company and contact details. When using our platform, you may also provide additional personal information.

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2.2. Solar Plant Owner Information

As a Solar Installer managing Solar Plant Owners, you may grant us access to their data, which includes:

  • Contact Information: Name and address of the solar system are collected. Email addresses and telephone numbers are only collected and stored if you opt into our customer engagement service.

  • Electricity Billing Information: Details such as the electricity retailer, tariff, and billing information are collected.

  • Platform Usage Information: Data on how our services are used, including interactions with our platform and responses to offers and trials.

  • Solar System Information: Specifics about the solar system, including location, capacity, equipment, and performance metrics.

  • Solar Equipment and Meter Data: Subject to availability, this may include data from inverters, generation and consumption figures, and grid performance indicators.

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3. Mobile Application Device Data (Google Play / App Stores)

When you use the SolYield mobile app, we may access or process the following device data only for the stated feature purposes. Access requires your OS permission where applicable:

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3.1. Microphone

Used for the in-app voice assistant (speech input) and for on-device wake-word detection (“hello solar”) while you are on ticket, site, or assistant screens with the app in the foreground. Wake-word audio is processed on-device for detection and is not uploaded for that purpose. Microphone listening for the wake word pauses when the app is backgrounded or closed.

3.2. Speech recognition and text-to-speech

Used when you interact with the voice assistant to convert speech to text and read responses aloud.

3.3. Camera and photos / media files

Used when you capture or select images or documents for ticket attachments, forms, or account settings (for example logos or signatures).

3.4. Precise location (while using the app)

Used only when a form is configured to capture location on submission, and only after you grant location permission. We do not use background location.

3.5. Account and app data

Authentication tokens and session data are stored securely on the device (for example via the platform secure store). App preferences such as theme may be stored locally.

3.6. What we do not do with mobile device sensors

We do not sell personal information collected through the mobile app. We do not use the microphone for advertising. Wake-word detection does not continuously record or store your conversations.

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4. Use of Information

  • Services for Solar Installers: Information helps us provide our platform services, such as portfolio management and data analysis.

  • Management of Solar Plant Owner Data: Data enables effective solar efficiency management and optimization with tailored interfaces and reports.

  • Mobile features: Device permissions described in Section 3 are used solely to operate the corresponding in-app features (voice assistant, attachments, form location capture, and secure sign-in)

 

5. Data Security

We prioritize securing your data and implement measures against unauthorized access or misuse. Our safeguards include encryption, pseudonymization, and access controls. Employee access to Personal Information is strictly for duty-related purposes. Training on privacy best practices is mandatory for all staff.


6. Data Retention

  • Pseudo-Anonymized Data: For ongoing product enhancement and AI system support, pseudo-anonymized data may be retained beyond service termination.

  • Personal Identifiable Information (PII) Deletion: All PII is deleted within three months of service cancellation.

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You may also request account deletion from Account Settings in the mobile app, subject to applicable law and operational requirements.
 

7. Your Privacy Rights

You have rights regarding access, correction, deletion, and other actions concerning your personal data, subject to limitations per applicable regional laws. Detailed region-specific rights are listed below:

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7.1. Europe and United Kingdom (General Data Protection Regulation - GDPR & United Kingdom GDPR - UK GDPR)

Residents have the right to:

  • Access their personal data.

  • Rectify inaccuracies in their data.

  • Erase their data (Right to be Forgotten).

  • Restrict processing of their data.

  • Data portability (receive data in machine-readable format).

  • Object to data processing.

  • Request human intervention for automated decision-making.

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7.2. California, USA (California Consumer Privacy Act - CCPA & California Privacy Rights Act - CPRA)

California residents have the right to:

  • Know about collected personal data and its use.

  • Delete personal data.

  • Opt-out from the sale or sharing of data.

  • Non-discrimination when exercising privacy rights.

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7.3. Canada (Personal Information Protection and Electronic Documents Act - PIPEDA)

Canadian residents have the right to:

  • Access their personal data.

  • Correct inaccuracies.

  • Withdraw consent for data processing.

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7.4. Australia and New Zealand (Privacy Act 1988 - Australia & Privacy Act 2020 - New Zealand)

Residents have the right to:

  • Access personal information.

  • Correct inaccuracies.

  • Lodge complaints with the Office of the Australian Information Commissioner or New Zealand Privacy Commissioner.

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7.5. South Africa (Protection of Personal Information Act - POPIA)

South African residents have the right to:

  • Access their personal data.

  • Correct inaccuracies.

  • Erase data, subject to legal constraints.

  • Lodge complaints with the Information Regulator of South Africa.

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To exercise any of these rights, please contact us at privacy@solyield.com.

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Disclosure of Information

We only share your data with third parties under strict confidentiality terms, by legal mandate, or during business restructuring.

 

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and support marketing efforts. You may manage preferences via your browser settings. For detailed information on how we use cookies and your options for managing them, please review our Cookie Policy.

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The mobile app itself does not rely on browser cookies; it may use local storage and secure storage as described in Section 3.

 

9. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from minors. Please contact us immediately at privacy@solyield.com if you suspect such collection.

 

10. Updates to This Privacy Policy

We reserve the right to modify this policy. Updates will be communicated through email or platform notifications. Continued use of SolYield constitutes agreement to policy terms.

 

11. Contact Us

For queries or concerns about this policy or your data, please reach out to:

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Email: privacy@solyield.com
Postal Address: 27, Akshaya Nagar, Neeramankara, Kaimanam PO, Thiruvananthapuram 695040

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You may also contact your regional data protection authority.

 

Acknowledgment: By using our Services, you acknowledge that you have read, understood, and consented to this Data Privacy Policy.

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