SolYield Data Privacy Policy
Last Updated: 1st January 2024
1. Introduction
SolYield Solar Asset Management Platform ("SolYield," "we," "our," or "us") values the privacy and security of your personal data. This Data Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your information when you engage with our platform and related services, either as a Solar Installer or Solar Plant Owner.
2. Information We Collect
2.1. Solar Installer Information: We collect information about your company and contact details. When using our platform, you may also provide additional personal information.
2.2. Solar Plant Owner Information: As a Solar Installer managing Solar Plant Owners, you may grant us access to their data, which includes:
2.2.1. Contact Information: Name and address of the solar system are collected. Email addresses and telephone numbers are only collected and stored if you opt into our customer engagement service.
2.2.2. Electricity Billing Information: Details such as the electricity retailer, tariff, and billing information are collected.
2.2.3. Platform Usage Information: We gather data on how our services are used, including interactions with our platform and responses to offers and trials.
2.2.4. Solar System Information: We collect specifics about the solar system, including location, capacity, equipment, and performance metrics.
2.2.5. Solar Equipment and Meter Data: Subject to availability, this may include data from inverters, generation and consumption figures, and grid performance indicators.
3. Use of Information
3.1. Services for Solar Installers: Information from Solar Installers helps us provide our platform services, such as portfolio management and data analysis.
3.2. Management of Solar Plant Owner Data: We process Solar Plant Owners' data to enable effective solar efficiency management and optimization with tailored interfaces and reports.
4. Data Security
We prioritize securing your data and implement measures against unauthorized access or misuse. Our safeguards include encryption, pseudonymization, and access controls. Employee access to Personal Information is strictly for duty-related purposes. Training on privacy best practices is mandatory for all staff.
5. Data Retention
5.1. Pseudo-Anonymized Data: For ongoing product enhancement and to support our AI systems, we retain pseudo-anonymized data beyond service termination.
5.2. Personal Identifiable Information (PII) Deletion: All PII is deleted within three months of service cancellation.
6. Disclosure of Information
We only share your data with third parties under strict confidentiality terms, by legal mandate, or during business restructuring.
7. Your Rights
You can access, correct, or request deletion of your personal data, with some limitations as per applicable laws.
8. Contact Us
For queries or concerns about this policy or your data, please reach out to info@solyield.com.
9. Changes to This Privacy Policy
We reserve the right to modify this policy. Updates will be communicated through email or platform notifications.
Your continued use of SolYield constitutes agreement to our Privacy Policy terms.